Refund policy

Refund Policy

Last Updated: August 9, 2026

We want you to be genuinely happy with what arrives. If you are not, returning it is straightforward.

Order Cancellations
You can cancel within 24 hours of placing your order by emailing monalunestore@outlook.com with your order number. After that window we cannot guarantee cancellation, since your order may already be in processing. Once it has shipped, cancellation is no longer possible, but you are welcome to return the item after delivery under the terms below.

30 Day Easy Returns
You have 30 days from the day your order arrives to start a return. To qualify, items must be:

  • Unused
  • In their original condition
  • Returned with original packaging, tags, and accessories

Our support team will walk you through it. Restocking fee: $0. We do not charge one.

Return Policy Overview

  • Return window: 30 days from delivery
  • Condition: unused, original condition, all packaging, tags, and accessories included
  • Easy returns: our support team guides you through the process
  • Restocking fee: none

Return Costs
Defective or incorrect products: no cost to you if the item is wrong, arrives damaged by the carrier, or is defective in any way.
Change of mind: if you ordered the wrong item, it does not fit, or you simply no longer want it, the return shipping cost is yours. Original shipping charges are not refundable.

How to Return an Item

  1. Contact us. Email monalunestore@outlook.com with your order number and the reason for the return.
  2. Pack your item. Repack it securely in its original packaging with all accessories, tags, and documents.
  3. Send it back. Ship using the instructions in your return authorization email, including the carrier or method we recommend there.

Refund Process

  • Inspection: once your return reaches us, we check it against the criteria above.
  • Refund timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method. Your bank or provider decides when it lands.

Exchanges
We do exchanges. For a different size, color, or product, email monalunestore@outlook.com and we will sort it quickly.

Order Not Delivered
If your order has not arrived within the expected window, email monalunestore@outlook.com with your order number. We will open an investigation with the carrier, and if the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no cost.

Non-Returnable Items
For hygiene and safety reasons a small number of items cannot be returned. These are clearly marked as non-returnable on their product pages.

Changes to This Policy
We may update this Return and Refund Policy at any time. Changes appear on this page with a revised Last Updated date. Continuing to use our website after a change means you accept the updated policy.

Questions?
Visit our FAQ page or contact our customer service team.

Contact Information
Store Address: 251 Lori Lane, Delano Minnesota 55328, United States
Store Email: monalunestore@outlook.com
Store Phone: +16122223773
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1 to 2 business days.