Welcome to the Monalune Frequently Asked Questions page. We want your shopping experience to be as smooth as possible. If you need anything that is not covered below, please get in touch.
How long will it take to receive my order?
Handling takes 1 to 2 business days, transit runs 6 to 8 business days, and total estimated delivery is 7 to 10 business days. Full details are in our Shipping Policy.
Do you offer free shipping?
Yes. Every order shipped within the United States ships free, with no minimum purchase. See our Shipping Policy for the specifics.
Where is Monalune located?
Monalune is a United States based online business offering a curated selection of high quality products, with shipping available throughout the United States.
What if I receive a defective product?
We replace defective items at no cost to you. Just contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.
Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Reach out to our support team as soon as you can so we can catch the order before it enters processing.
What is your return policy?
Returns are simple and hassle free. The full process is laid out in our Return Policy.
When will I receive my refund after returning a product?
Once your return arrives and passes inspection, we initiate the refund to your original payment method within 7 business days. Exactly when it lands depends on your bank or payment provider. See our Refund Policy.
Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.
How can I contact customer support?
Through our Contact Us page, or directly at monalunestore@outlook.com.
Do you ship internationally?
Not at this time. We ship exclusively within the United States.
Do you have a physical store location?
No, we operate online only. That keeps our pricing competitive and lets us carry a wider selection than a single storefront would allow.
Can I place a bulk order for my business or organization?
Absolutely. Contact our customer support team and we will walk you through pricing and details.
What is the process for exchanging a product?
Exchange instructions are outlined in our Return Policy. Email us and we will get a replacement moving.
How can I track my order?
Once your order ships you can follow it on our Order Tracking Page.
Contact Us
Store Address: 251 Lori Lane, Delano Minnesota 55328, United States
Store Email: monalunestore@outlook.com
Store Phone: +16122223773
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1 to 2 business days.